Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
What is the return policy for SHOEBACCA.com?
We offer a 365-day return policy on all unworn, new items in their original packaging. Simply use our online portal to generate a return label.
How long will it take for my order to ship?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Are the products sold on your site authentic?
Yes, we guarantee 100% authenticity on all products. We are an authorized retailer for all the brands we carry, including Adidas, Nike, Converse, and Puma.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and APO/FPO addresses. We are working on expanding our logistics to support international shipping in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay.
How do I know what size to order?
Each product page features a detailed size chart. If you are between sizes, we generally recommend sizing up for athletic footwear and checking brand-specific fit notes.